At Fairway Garden Clinic, we are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website or order from us. It also explains how we use it and keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing with this Policy.
Any questions regarding this Policy and our privacy practices should be sent to firstname.lastname@example.org.
How do we collect information from you?
We obtain information about you when you register on our website, sign up for our newsletter and when you order products via the website.
What type of information is collected from you?
The personal information we collect might include your name, address, email address. Your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- Process orders that you have submitted;
- notify you when orders have been dispatched;
- notify you to confirm clinic appointments;
- to provide customer care, including responding to your requests if you contact us;
- to administer accounts, process payments and keep track of billing and payments;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example sending you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the service providers unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by unsubscribing from our mailchimp email list.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please type your new data in the pop-up form on our website (where you can subscribe to our mailing list.
Security precautions are in place to protect the loss, misuse or alteration of your information.
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
Types of cookies we use:
These cookies are necessary for the proper operation of the website. For example, with these cookies we show you the information on our website in the correct language, and the prices – according to the currency and VAT for the respective country. Such cookies are also those for enabling caching to speed up the site and others.
Thanks to these cookies, we monitor the traffic to our site and we can analyze how easily our users work with it (Google Analytics cookies). These cookies do not give us any information about your personal data. They show us which pages of our site you have viewed, whether you have visited our site via a mobile or desktop device and other anonymous data. For Google Analytics, we also use IP anonymization using _anonymizelp. The maximum period in which we store analytical data in Google Analytics is 50 months.
These cookies allow you to use the full functionality of our site, watch videos on it, chat with us, as well as remember the preferred language in which to load the information on our site.
Precise targeting cookies
These cookies contain information about how you have used our site and can be triggered by our advertising partners. They do not store personal information. Thanks to them, you will not be shown information that is irrelevant to you. These are dynamic cookies on Facebook, Google, Adform, Adwise and others.
You can make the settings of cookies that you receive from our site in the browser you use. Please note that if you restrict certain types of cookies, our site may not work completely correctly and you may not be able to use its full functionality.
Links to other websites
In addition, if you link to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in September 2020.
Terms of Service
All prices are in Pounds Sterling (GBP). Because of fluctuating exchange rates, taxes, raw material costs and other factors outside of our control, prices may be subject to change without notice.
It is always possible that despite our best efforts some of the products on our site may be incorrectly priced. If we discover an error in the price of the products we will inform you and will give you the option of continuing to purchase the product at the correct price or cancelling your order.
If you are a UK or EU [European Union] resident, we are required to charge you UK Sales Tax or VAT.
If you are outside the EU and the address you have asked us to deliver to is also outside the EU, you don’t have to pay VAT and your shopping basket will automatically remove it.
If you are outside the EU but ask Helios to deliver an order to an address inside the EU, then VAT is a requirement.
Please ensure that all relevant Value Added Tax [VAT] codes are entered at point of ordering.
VAT is not retrospective.
All major credit and debit cards are accepted. Bank transfer in Pounds Sterling (GBP) is also acceptable. All prices shown are inclusive of VAT at the current rate.
Payment is also possible by PAYPAL.
We have no minimum order charge for overseas orders. Payments by debit/credit card will be converted by your card issuer at the time of billing.
Customs charges are the responsibility of the customer. Please ensure that all import regulations are fully understood before placing an order. Fairway Garden Clinic reserves the right not to refund or accept returns for any orders refused by customs. Nor will Fairway Garden Clinic refund any orders impounded by customs.
Our returns policy fully complies with UK Distance Selling Regulations. If you buy from us online or by phone, your consumer rights entitle you to a full refund or replacement goods if you request one in writing within 7 working days of receipt of the goods.
This excludes the products listed as exceptions below.
Products we are unable to cancel, refund or exchange
All Fairway Garden Clinic products that are in the form of online files are made up specifically for your order and we cannot accept returns for exchange or refund. Please ensure you have ordered the correct product such as meditation or yoga routine at the time of placing your order
We do accept returns for exchange or refund only on the essential oil blends. All essential oil blends returned to us must be unopened and undamaged with all packaging, components, and instructions.
In circumstances where a return has been accepted the refund may not include postal charges. This is dependent upon individual circumstances.
Unfortunately, we cannot refund postage costs for orders sent via trackable means and not called for by the customer after being carded.
When you place your order online you will receive a confirmation and order number.
As indicated when placing an order, it is not possible to add to or change the order once payment has been processed.
A confirmation docket will be sent via email when the goods are dispatched.
Orders that contain essential oil blends should arrive within a few days of confirmation of dispatch depending on your location. Please contact us within 30 days should your order not arrive.
Our database is for Fairway Garden Clinic use only so that we can contact you if we have a problem with your order.
We DO NOT pass on or sell your details to anyone else. We appreciate how irritating it is to receive unsolicited mail.